TadoEmme.com – Privacy Policy
Our contact details
TadoEmme.com
London, EN4 8EP
support@tadoemme.com
Date: 5th March 2024
The type of personal information we collect
We currently collect and process the following information:
- Personal Identifiers – Title, Name, Contact Details (Address, Telephone Numbers, Email Address)
- Customer Financial Information – Debit/Credit Card Details
- Website User Statistics
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To enable us process your order
- To enable us process refunds/returns
We also receive personal information indirectly, from the following sources in the following scenarios:
- To the extent that you use our website, we will collect your data automatically:
- Information about your visit to our site – Your IP address, The dates, times and frequency with which you access our website and the way you interact with the content on our site. This information helps us to make improvements to site content and navigation
- We will collect your data automatically via cookies, in line with the cookie settings on your browser. We use these cookies to improve your experience of using our website and to improve our product offerings
- You will be provided with a message bar requesting your consent prior to our website placing the cookies on your computer. If you withhold your consent, certain features on the website may not function fully or as intended
- These cookies also record the pages you have visited and the links you have followed. We will use this information to make our website and advertising displayed on it more relevant to your interests
We may share this information with:
- Our employees, agents or professional advisers
- Third party service providers – Courier companies that handle order delivery on our behalf
- Third party service providers – IT/Tech support organisations that provide/maintain out technology infrastructure
- Third party payment providers – Processing of payments and refunds
Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting support@tadoemme.com
(b) We have a contractual obligation
(c) We have a legitimate interest
How we store your personal information
Your information is securely stored.
We keep Personal Identifiers for a period 3 years. We will then dispose your information by secure deletion
We keep Website user statistics for a period of 3 years. We will then dispose your information by secure deletion
We Keep Customer Financial Information for a period of 3 months. We will then dispose of your information by secure deletion
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you
Please contact us at support@tadoemme.com, +44 7802 294 590 if you wish to make a request
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at support@tadoemme.com, +44 7802 294 590,
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk