Frequently Asked Questions

We Understand You Want Your Tribal Print Pants To Arrive As Soon As Possible And We Work With The Best Carriers To Try And Make That Happen, But At Times There Can Be Delays. Depending Upon Volumes At Customs, Delays May Occur. If You Track Your Item Online And The Status Shows It Is With Customs, We Are Unable To Intervene, But Can Assure You, Your Item/S Will Be Delivered Promptly By The Carrier Upon Release

Please Contact Our Customer Service Team At support@tadoemme.com

Please Email Us At Support@Tadoemme.Com. In The Rare Instance That You Received The Incorrect Item, We Will Be Happy To Send You The Correct One At No Additional Cost, Along With A Return Label For The Incorrect Item

We Are Not Liable For Any Customs Clearance Fees Your Country May Charge. Our Prices Do Not Include Relevant Overseas Duties And Other Customs Charges You May Incur When Purchasing And Importing To Your Country

Customs Policies And Import Duties Vary Widely For International Orders

Please Note That Orders Shipped Outside Of The Uk May Be Subject To Import Duties, Vat, Taxes And Customs Clearance Charges Of The Destination Country

These Additional Charges, If Any, Are The Sole Responsibility Of The Customer. Please Contact Your Local Customs Office For More Information

You Are Also Responsible For Your Order If You Enter The Wrong Shipping Address. Please Email Us Immediately If You Enter Information Incorrectly, We Will Update Your Order If It Has Not Been Shipped Yet. 
We Are Not Responsible For Items That Are Lost Or Damaged During Shipping

When Your Items Are Shipped Out, You Should Receive An Email Notifying You Of Your Tracking Number

If You Haven’t Received One Or If The Tracking Number Doesn’t Work, Contact Us And We’ll Investigate And Resolve The Issue Straight Away

If You Have Any More Questions, Please Email support@tadoemme.com And We’ll Aim To Get Back To You Within 48hrs

In Some Instances Delivery May Take Longer Than Anticipated. Circumstances Outside Of Our Control May Cause Shipping Delays Such As International Customs Processing, Holidays Etc. Please Contact Us If Your Package Is Taking Too Long To Arrive And We Will Work With You Swiftly To Resolve It

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